An Outsourcing Industry Professional’s Guide to Social Sustainability in ESG
Environmental, Social, and Governance (ESG) considerations are gaining prominence in the dynamic world of business process outsourcing (BPO).
Being human-centric, BPO providers and clients must put Social Sustainability at the heart of operations. But with various legal requirements, reporting frameworks, changing priorities and sprawling data collection requirements and little guidance – this is easier said than done.
To help outsourcing industry professionals navigate the complexities of Social Sustainability, we’ve penned this white paper with impact experts at GCEOA and BPO-veteran turned ESG advisor, Alistair Niederer. It aims to equip BPO professionals with a solid understanding of ESG and Social Sustainability. By reading it you can:
Grasp ESG and its relevance to the BPO industry
- Understand the Social Sustainability imperative for BPO providers and clients
- Get guidance on relevant metrics and data utilization for effective decision-making
- Set out steps to implement Social Sustainability practices in outsourcing activities
- Get inspired on how to leverage impact sourcing for positive social and economic outcomes
