Workforce
Solutions
ADEC Innovations Workforce Solutions provides a wide range of cost effective back-office support, and impact sourcing, from various delivery centers across the globe. Our diverse workforce and hybrid outsourcing solutions let you effectively manage cost in your organizational support and non-core activities. With this, we help free up valuable time and resources to allow you to focus on core strengths and strategic activities.

Solutions

Business Process
Management

We provide a more active approach towards improving your operational efficiencies and streamlining your business.

Technical
Support

We offer 1st, 2nd and 3rd level support for highly technical areas including hardware, software, and telecommunications.

Healthcare
Management

We simplify resource-intensive tasks in the health industry including managing health records, tracking payments, and digitizing transactions.

Data Processing
& Assurance

We identify, collect, enter, validate, store, organize and process data across highly diverse and disperse information sources.

Document
Management

We offer a broad range of Imaging and Document Management with specialist BPO strategies, scanning, capture, and archiving services to safeguard key documents.

Customer
Experience

Our experienced team will fully focus on achieving the key success factors which are important in the delivery of the service for our clients.

Our Portfolio

ADEC Arise

We provide technical onshore and offshore outsourcing services which include customer care, back-office administration, outbound services, technical support, design and development of customized customer management systems and business intelligence tools.

ADEC Arise
ADEC Healthcare

Using artificial intelligence and human expertise, we simplify resource-intensive tasks in the health industry including managing health records, tracking payments, and digitizing transactions.

ADEC Innovations Healthcare
ADEC Kenya

Spearheading ADEC Innovations’ Impact Sourcing Hub in Nairobi, ADEC Innovations Kenya provides services that include quality data capture, validation and assurance; contact center and customer experience; and, image annotation and data labeling.

ADEC Innovations Kenya
ADEC Knowledge Management

The ADEC Innovations Knowledge Management team partners with schools and enterprises to help them design or enrich their learning ecosystems. We strongly believe in the impact of learning ecosystems in the community. Designing an architecture to support an ecosystem should always be anchored in an active partnership and not just passive consulting. Our long-lasting engagements with NGOs, government offices, schools, and enterprises serve as testimonies.

ADEC Innovations Knowledge Management
ADEC Philippines

A managed services provider based in Manila, ADEC Philippines has thousands of associates on hand to provide superior back-office management for clients worldwide.

ADEC Innovations Philippines

ADEC Preview provides a vast range of document outsourcing services including document scanning, capture, and archiving.

ADEC Preview Solutions
ADEC USA

We help our customers achieve their own business needs by providing quality service. By alleviating the pain points related to document management, information management and other back office processes, our customers can focus on growing their own business.

ADEC Innovations USA
AMDATEX

AMDATEX is ADEC Innovations’ leading-edge member company in business process management and leverages ADEC’s data management and technological resources to bring customized outsourcing solutions that help organizations streamline processes and focus on their core strengths and competencies.

AMDATEX: American Data Exchange

Case Studies

Asian Development Bank – ADEC Knowledge Management
Client
Asian Development Bank
Solution
ADEC Knowledge Management
Market
Financial Services
Location
Philippines
Purpose
Enhance effectiveness of virtual and face-to-face learning opportunities, foster extensive knowledge sharing and dialogues with experts and fellow policy makers and practitioners, and create participation in a virtual community of leaders.
Title Insurance Provider – Amdatex
Client
Title Insurance Provider
Solution
AMDATEX
Market
Real Estate
Location
United States
Purpose
Ensure high quality, cost-effective processing of title searches and production of title reports.

For more than two decades, AMDATEX has been performing title searches and producing title reports for the client. We have been consistently delivering high-quality outputs made possible by our highly trained document examiners in the required processes. 

AMDATEX’s document examiners have a clear understanding of the different nuances of each title transaction. Furthermore, they are divided into specialized groups to perform assigned State and product-specific processes. By ensuring that the AMDATEX production teams understand the big picture of the real estate transaction, AMDATEX is able to provide the client with accurate and high-quality title searches and reports.

Operating 24/7, including holidays, AMDATEX is readily available whenever the client performs a transaction in the United States. Our team is always working in synchronicity with the client to ensure that the reports are delivered at the expected time.

Global Logistics Services Provider – ADEC USA
Client
Global Logistics Services Provider
Solution
ADEC Kenya & ADEC USA
Market
Logistics and Transportation
Location
United States
Purpose
To ensure accurate billing without negatively impacting any timeliness metrics.

Collaborating with the client, ADEC improved an intensive inspection process by implementing corrections at various key operational points of the logistics chain. By blending cutting-edge technology with hands-on labor, ADEC integrates our operations with the client’s to assure that customers are billed accurately and consistent results produced. On behalf of the client, ADEC examines the billings-to-date for billions of parcels per year and has significantly improved the accuracy and efficiency of their logistics chain including reduced error rates, streamlined turnaround times, and volume forecasting.

CDP – ADEC Philippines
Client
CDP
Solution
ADEC Philippines
Market
Global Action Coalitions
Location
Global
Purpose
Ensure high-quality, timely CDP scoring services by accurately and consistently apply the CDP methodology.
Zagg – Arise
Client
Zagg
Solution
ADEC Arise
Market
Consumer Goods and Services
Location
Europe
Purpose
Provide consistent, high-quality multi-lingual support to stores for the "InvisiblesShield" product line across Europe.