Mr. Matthew Clarke’s in depth experience in on-, near-, and off-shore business process outsourcing has driven significant value and efficiencies for organisations in diverse industries around the world
GENEVA, SWITZERLAND – October 19, 2022 — ADEC Innovations, a recognised global leader in designing, developing, and delivering innovative solutions and services in critical areas of sustainable development, today announced that Mr. Matthew Clarke joined the company as Managing Director of its global Workforce Solutions businesses. Bringing more than 20 years of experience in leading outsourced services including contact centres, customer experience, information technology, facilities management, and e-commerce support, Mr. Clarke is responsible for developing and driving the growth strategy across the portfolio of ADEC Innovations workforce businesses and centres. Under his leadership, ADEC will continue to ensure high-quality and excellence in onshore, nearshore, and offshore service delivery.
“Matthew is a highly experienced business process outsourcing (BPO) professional and business leader. He brings to ADEC Innovations his in-depth experience across a range of service types, geographies, and industries” said James M. Donovan, Global CEO of ADEC Innovations. “We are confident that Matthew will be instrumental in strengthening our Impact Sourcing solutions, bringing more strategic, value-driven customer offers to market, and expanding our delivery of high-quality onshore, nearshore and offshore services.”
With operations and offices across 19 countries, ADEC Innovations’ broad portfolio of businesses offers solutions that span Workforce Solutions, including BPO, Technical Support, Healthcare, and Knowledge Management Services; Environmental, Social, and Governance (ESG) Professional Services; and Enterprise Technology Data and Software as a Service (DAAS/SAAS) Applications.
“ADEC Innovations is an established service provider with an experienced team, long-term customers, and a history of excellence in information security, quality and compliance,” said Matthew Clarke, Workforce Solutions Head, ADEC Innovations. “I look forward to providing leadership to support ADEC Innovations’ global expansion and growth in Impact Sourcing and our Workforce Solutions business as a whole — building upon the company’s strong foundation and continuing to ensure solid governance and operational excellence across all our centres.”
Prior to joining ADEC Innovations, Mr. Clarke was the Chief Operating Officer at Transcosmos Information Systems where his responsibilities included business development, solution planning, design, implementation, and delivery. He was also responsible for operational functions such as Client Services, Information Technology (IT), Human Resource, Facilities, Security and Compliance. While at Transcosmos, Mr. Clarke established and managed operations in a number of nearshore and offshore locations, including long term postings to the Philippines and Hungary. Previously, he served in various delivery capacities for outsourcing services.
About ADEC Innovations
ADEC Innovations designs, develops and delivers innovative solutions and services in ESG, knowledge management, healthcare, and sustainable development. Since 1996, ADEC Innovations has provided insights, optimized operational efficiencies and empowered leaders to make positive-impact business decisions. Headquartered in Geneva, Switzerland with a network of nearly 5,000 employees across 19 countries and 6 continents, ADEC Innovations works with governments, coalitions and businesses to help organizations meet their evolving needs and drive performance.