Resources Four Processes One Partner: How ADEC Innovations Elevated PEO Services
Overview
In this case study, we illustrate how a Professional Employer Organization (PEO) partnered with ADEC Innovations to leverage global capabilities, streamline four processes, and improve delivery.
Starting in May 2023 with Regular Eligibility Management, the partnership grew to encompass Open Enrollment, Licensing and Agency Onboarding, and Marketing Proposals.
With meticulous execution and proactive management across workloads, ADEC Innovations enhanced processes, reduced turnaround times (TAT) to hit 2-day targets, and exceeded the 98% SLA Quality metrics.
The Challenge
In 2023, a prominent PEO company serving over 75,000 employers sought to streamline operations, improve productivity, and enhance value across Eligibility Management processes.
The company invited bids for an outsourcing partner that could:
ADEC Innovations was selected for its Eligibility Management expertise, effective ramp-up and transition plans, operational excellence, and ability to deliver measurable value and process improvements.
The Solution
From the onset, ADEC Innovations provided a high-quality Eligibility Management service leveraging our extensive PEO experience.
Value was added through best practices, technology, and continual improvement processes.
Key solution highlights include:
The solution was managed from our US headquarters and delivered from ADEC Innovations’ facility in Manila, Philippines, which has strong security measures and is ISO 27001:2022 certified.
As ADEC Innovations delivered results and the client’s requirements grew, additional processes were added to the partnership to include Open Enrollment, Licensing and Agency Onboarding, and Marketing Proposals.
Timeline
The partnership kicked off in May 2023 with a Wave Zero consisting of a core team of four PEO experts laying the groundwork. By June, the team scaled up, adding 13 more team members to handle Eligibility Management, leveraging talent and expertise from our growing PEO experience.
The services were expanded to include Open Enrollment in November with three additional specialists. Between January and March 2024, additional team members were recruited, ensuring delivery against SLA targets by March.
In April, Licensing and Agency Onboarding was added, followed by the Marketing Proposal workload in August. Open Enrollment hiring also ramped up in August to prepare for the peak season in Q4.
By September 2024, the team had consistently hit and exceeded our targets, paving the way for even more growth and opportunities ahead.
Training & Recruitment
Building the team, ADEC Innovations prioritized industry expertise in recruitment, with new hires undergoing a rigorous two-week training followed by a two-week Quality Control process.
Account Handling, Forecasting, and Capacity Planning
ADEC Innovations operates as an extension of the PEO client’s team, with daily calls and monthly planning sessions ensuring transparency and problem resolution.
Monthly capacity planning locks volumes two months ahead, using historical data and current trends to ensure resource readiness. Buffers were incorporated to handle spikes and attrition, with additional buffers added during new member training.
In addition to core services, ADEC Innovations went the extra mile by developing dynamic internal and customer dashboards in PowerBI. Updated at least three times a week, the dashboards provide real-time insights into performance metrics, demonstrating proactive client support, dedication to continuous improvement, and setting a benchmark for client satisfaction.
Data Security and Compliance Assurance
Recognizing the sensitivity of client data, ADEC Innovations implemented stringent security measures. All work is conducted within the client’s D365 system with restricted access, enforced by two-factor authentication. The entire Manila site is ISO 27001:2022 certified and HIPAA compliant, underscoring ADEC Innovations’ commitment to data integrity and confidentiality.
The Result
ADEC Innovations’ proactive measures and comprehensive training bore results early in the project, with the team meeting SLAs for both Eligibility Management and the additional Open Enrollment processes within agreed timelines.
By Spring 2024, TATs ranged from 0.82 to 1.12 days, significantly under the 2-day target. Quality metrics have consistently exceeded 98% since April 2024.
In summary, ADEC Innovations’ expertise, proactive approach, meticulous planning, and stringent security protocols have ensured unparalleled service delivery, creating long-term value and positioning the PEO client for sustained success.
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佳福(福建)染整有限公司成立于2012 年,隶属于三福(中国)集团旗下,现有 员工1000余人。引进高效、节能、环保的 染整设备,被评为泉州市“智能制造数字 化示范车间”;通过ISO9001\ISO14001\OHSAS18001等质量、环境、职业健康 安全等管理体系;通过了国际OEKOTEX ®STANDARD 100、BLUESIGN®认证和 GRS认证,检测中心获国家合格评定认可 实验室,使产品在研发、采购、生产、检测 的过程中符合绿色环保要求。
佳福注重产品研发和流行趋势开发,多次 荣获国家级奖项,如“ 中国时尚面料入围 企业”、“优质化纤面料金奖”等国家级奖 项。
佳福注重环境保护与绿色可持续发展,先 后被评为生态治理先进单位、福建省级绿 色工厂、全国纺织行业绿色发展节水型企 业;
随着环境问题成为人们关注的焦点,品牌、监管机构和消费者都要求供应商提高透明度,承担更大的责任。但这对服装和纺织行业的供应商意味着什么?
数据表明:
70%的品牌更喜欢拥有透明的可持续发展数据的供应商。品牌正在优先考虑那些能够提供可验证数据的供应商。如果没有透明度,供应商就有可能把业务输给已经准备好的竞争对手。
时尚供应链占全球碳排放量的10%。服装业是造成气候变化的最大因素之一。减少碳排放不再仅仅是合规性的问题,而是关于在一个可持续性是品牌和消费者的关键决策因素的市场中保持相关性。。
纺织生产占全球工业水污染的20%。纺织制造中的化学密集型工艺造成了严重的水污染。品牌越来越多地执行更严格的环境要求,这使得供应商必须改善废水管理和化学品合规性。
CleanChain如何赋能供应商?
供应商需要合适的工具来应对这些挑战并实现可持续发展目标。CleanChain简化了环境合规和可持续发展报告,帮助供应商
✅自动化合规性追踪,并确保符合ZDHC MRSL和其他法规。
✅通过实时数据洞察和性能监控减少碳和水足迹。
✅改善化学品管理,确保更安全、更可持续的生产过程。
✅通过提供经过验证的、透明的可持续发展数据,与品牌建立信任。
可持续供应链的未来
可持续性不仅仅是满足法规要求——它还关乎提高竞争优势,加强品牌关系,以及企业的未来发展。随着对可持续发展的期望不断提高,主动适应的供应商将最有利于长期成功。
cleanchain.cn@adec-innovations.com
东丽酒伊织染 (南通) 有限公司 (公司简称 TSD), 成立于1994年, 是东丽集团 (Toray) 在中国投资规模最大的制造型公司, 是一家以化学合成纤维为主的坯布织造、功能性面料加工·染色、成衣制造销售及水处理 为核心事业的公司。公司拥有从新技术研 发、织造/染色/后整理/检测及成衣制 造的一条龙生产流程。作为东丽海外的标 杆工厂, TSD拥有一流的安全、环境和职业 卫生、能源管理体系, 践行着TSD对于社会 责任感的承诺。公司秉承“通过创造新的 价值为社会做贡献”的企业理念, 以不懈的 创新精神和科技实力为客户不断开发品质 上乘、性能卓越的面料, 谋求与每一位顾客 的共同发展。
客户面临的挑战
在采用CleanChain这款在线化学品管理系统之前, 我们在执行ZDHC的过程中, 由于化学品使用类别多且量大, 很难实现实时追踪现有化学品的MRSL合规性。同时, 针对没有合规性的化学品以及证书到期的产品, 我们需要人工核实和整理相关列表, 并一一和化学品制剂商进行沟通。整个过程需要花费大量的时间,极大地影响我们的工作效率。另外, 如何提高MRLS的整体符合性,也是我们的一大挑战。最后, 在采用系统前, 我们不明确我司客户对于我们进入CleanChain平台持何种态度及其认可程度如何。
CleanChain解决方案
我司化学品管理工作者每月在系统里按时上传化学品清单,并下载InCheck报告。为了避免用户错过上传的时间截点, CleanChain还会有自动化的邮件提醒用户及时上传化学品数据。除了定期上传化学品数据外, 我们日常工作中,也会利用系统的Dashboard来查看到期的产品以及没有合规性的产品列表。根据这份列表, 我们有针对性地和化学品供应商开展高效的沟通, 鼓励并帮助他们对未合规的产品进行检测并上传至ZDHC Gateway网关。同时, 在数据的分享上, 通过CleanChain的connect功能, 与客户取得关联, 系统可自动帮助用户将CIL数据和InCheck报告分享给我们的合作品牌。CleanChain在数据的管理上, 帮助我们节省了手动分享报告和清单的时间, 大大地提高了工作效率 。
CleanChain带给我们的价值
采用CleanChain系统,在很大程度上帮助我司规避了化学品的风险物质, 也大大提高了我司化学品管理方向的工作效率。同时, CleanChain系统的采用提升了客户对于我司的认可度及信任度, 尤其是对于了解或者已经使用CleanChain平台的客户而言。最后, CleanChain促进了我司可持续发展进程。
联系我们 cleanchain.cn@adec-innovations.com